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Understand the Rules Before You Play

This page lays out the legal framework that governs your atavax account — eligibility by state, how we handle your data, and what you agree to when you use PayPal, Venmo, or Play+ to fund your wallet.

State-dependent accessAccount eligibility rulesData rights and retentionPayment terms: PayPal, Venmo, Play+Contact paths for legal requests
atavax Understand the Rules Before You Play
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Your Account

Security isn't a checkbox — it's built into every step of the account flow. Here is how we handle the specifics that matter most to you as an account holder on a platform where real money moves through PayPal, Venmo, and Play+.

Data Handling Personal data collected during sign-up and identity verification is encrypted at rest and in transit. We do not share it with advertisers or non-essential third parties under any circumstances.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences from the settings panel in your account at any time.
Account Retention We retain account data for as long as required by applicable state law and our compliance obligations. Closed accounts are archived, not immediately deleted, per standard regulatory retention rules.
Request Changes To update, correct, or request deletion of your personal data, contact support via live chat or email with your account ID. We aim to acknowledge requests within five business days.
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

Legal questions about your account, data rights, or payment disputes go through our dedicated support channels. For PayPal and Venmo transaction disputes specifically, our payment support team handles those separately from general account inquiries — keep your transaction reference number handy when you reach out.

Live Chat Start a chat session from your account dashboard. This is the fastest path for account-specific legal questions, including data access requests and eligibility disputes.
Email Support Send a detailed message to our legal support address for formal requests — data deletion, CCPA inquiries, or written confirmation of account status.
Payment Dispute Line For PayPal, Venmo, or Play+ transaction questions that need escalation, use our payment dispute form found under account settings in your wallet tab.

Answers to the Policy Questions We Hear Most

These are the questions that come up most often when account holders want clarity on how our legal terms work day to day — from state access to data rights to what happens if you close your account.

Access depends entirely on your state's laws governing online gaming and sports wagering. We do not operate in states where it is not permitted. Check your account registration screen for current eligible states.

We collect your name, address, date of birth, and government-issued ID details for identity verification and age confirmation. Payment data from PayPal, Venmo, or Play+ is handled by those providers' own systems.

Yes. Submit a data access request through live chat or email with your account ID. California residents have additional rights under CCPA, and we honor those requests within the statutory timeframe.

Use the payment dispute form under your wallet tab in account settings. Keep your transaction reference number ready. Our payment support team handles PayPal and Venmo disputes separately from general inquiries.

Closed account data is archived in line with applicable state regulatory requirements — it is not deleted immediately. You can request deletion after the mandatory retention period expires by contacting support.

Terms can be updated at any time. We send notice of material changes to the email address on your account. Continued use of the platform after that notice constitutes acknowledgment of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.